Coordinator, Community Programs & Engagement

Who We Are

At Heart & Stroke our mission is to promote health, save lives and enhance
recovery. We are committed to a culture that exemplifies our core values: champion health,
practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work
together to beat heart disease and stroke.

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission
work to support all people in Canada to lead healthier lives. We are committed to applying this
principle to cultivate a welcoming environment that embraces diversity among our employees.
Candidates from diverse backgrounds, including but not limited to, Indigenous peoples,
racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities
are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke
makes in the lives of people in Canada at every age, please visit our website.

The opportunity The Coordinator, Community Programs & Engagement (CP&E) is a key team
member at Heart & Stroke, responsible for supporting constituents, ensuring high-quality
program operations, and maintaining accurate data and administrative practices for initiatives
like the CardiacCrash™ program. T

his role provides expert customer service, responds to
inquiries, and processes applications, all while collaborating with program specialists, managing
projects, and assisting with volunteer recruitment and engagement. Candidates with a passion
for nonprofit work, program coordination, data entry, and community outreach will thrive in
this position, making a meaningful impact through teamwork and dedication to helping beat
heart disease and stroke.

Please note candidates can work from anywhere in Canada and must be able to
travel to the Toronto office when requested with expenses reimbursed.

How You Will Make An Impact Every Day

Constituent Support and customer service
• Provides remote operational support via phone, email or MS teams to all program
participants as required
• Acts as SME on participant centric tasks and platforms to assist with troubleshooting
• Represents H&S through interactions with volunteers, donors and participants in a
professional and courteous manner, in line with our values and behaviours
• Work collaboratively with the program team or specialists to identify if a constituent or
school should be moved to a different category (for a greater level of stewardship and
relationship management)
• Reactively facilitates participant and donor acknowledgements (emails, letters, phone calls
etc)
• Constituent outreach to drive registrations for the CardiacCrash™ program and others as
required

Program Operations
• Processes all applications for CardiacCrash™ and other CP&E programs as required
• Manages the creation and updating of CRM stewardship plans and constituent data
• Manages and updates tracking tools to assist in identifying trending issues and volume of
• Other tasks and projects to support the team as required

Data Management
• Responsible for ensuring accurate and timely data entry in Blackbaud CRM databases as
outlined by Data Standards
• Creates and maintains participant records and updates interactions in CRM
• Pulls reports to monitor accuracy of data entry
• Maintains an up-to-date working knowledge of all databases, program platforms and
digital tools (OneCRM, power BI, CrowdChange, Jira, Docebo)
• Trains and delegates data management tasks to volunteers as needed

Who We Need Education
• Post-secondary diploma or related experience

Experience
• 1-2 years administrative experience
• 2-3 years’ experience customer service and support.
• Experience in not-for-profit an asset
• Experience with data entry into CRM an asset
• Experience with participant management and fundraising program operations
• Experience managing volunteers an asset

Skills
• Highly organized with strong attention to detail
• High level of ownership, and accountability to goals, teamwork and following best
practices
• Proactive, self-motivated and resourceful
• Ability to trouble-shoot and problem-solve
• Strong technical and data entry experience,
• Experience working with a CRM database and online fundraising platforms would be an
asset
• Excellent customer service and communication skills
• Flexible and adaptable; able to work in a fast paced, ever-changing environment; able to
effectively manage a large number of accounts and prioritize responsibilities
• Proficient in Microsoft Office applications such as –Word, Microsoft Outlook, Power Point.
Advanced Excel skills
• Experience in Power BI is an asset
• Experience with tech solutions such as Salesforce & Docebo, project management software
(Wrike) and design software such as Adobe Creative Suite an asset
• Confidence with using virtual technology (Zoom, Microsoft Teams) as a means of
engagement, collaboration, and implementation of projects
• Ability to speak and write in French is an asset
What We Offer At Heart & Stroke

We make it a priority to foster a culture of caring by implementing practices and programs that foster respect, compassion, trust and attentiveness to our own and others’ health and well-being.

This role offers a hiring range of $45,000 to $58,000, aligned with our compensation framework
and your professional background. We believe that time off is integral to the personal health and
wellness of our employees. We offer a generous paid time-off package including vacation days,
personal days, wellness days, and paid company-wide closure between December 25 and
January 1. We also provide competitive health, medical, dental and vision benefits, life
insurance, disability benefits, an employee assistance program (EAP) and a defined contribution
pension plan with employer matching. Our employees also enjoy a flexible hybrid working
model and reimbursement for mobile phones and home office setup, as well as opportunities for
professional development.