The Charles Dickens Museum is seeking an exceptional person to fill a key position within a small dynamic team. As part of the Senior Management Team this role is both strategic and operational, leading on all aspects of commercial income generation and marketing.

Job Description

Commercial: Deliver annual commercial plans, grow retail and tearoom profitability, develop brand licensing, manage e-commerce, and expand venue hire opportunities.
Visitor Services & Operations: Set customer service standards, oversee IT systems (EPOS, ticketing, e-commerce), ensure health & safety compliance, and act as Premises Licence Holder.
Marketing & Communications: Implement marketing strategy, manage press and media relations, oversee website and social media, and use analytics to boost engagement.
Events: Curate and deliver a commercial events programme aligned with museum themes.
Strategy & Management: Contribute to strategic planning, manage budgets, lead HR processes for your team, and report to the Board.

We’re looking for someone with strong commercial acumen, leadership experience, and a passion for cultural engagement.

A full job description is available to download on the Charles Dickens Museum website.

Closing Date: Midnight, Sunday 14 December 2025.

Interview Date: Thursday 18 December 2025, at the Charles Dickens Museum

Job Requirements

Essential:

Significant experience leading commercial and visitor operations.
Strong commercial acumen and proven income growth strategies.
Budgeting, forecasting, and pricing expertise.
Strategic thinker with leadership and HR experience.
Excellent communication, organisational, and IT/digital skills (EPOS, e-commerce, analytics).
Audience development and marketing experience.
Flexible approach, including evenings/weekends during peak season.

Desirable:

Cultural/charity sector experience.
Knowledge of DigiTickets, EPOS, Shopify.

We value diversity and welcome candidates who can bring a range of perspectives, including those from underrepresented backgrounds.

Please note: the Museum occupies two Georgian houses and is not fully accessible for complex mobility needs. Contact Camille.Ondet@dickensmuseum.com to discuss access requirements.

This role is primarily onsite to lead Visitor Services and Commercial teams.

Head of Commercial and Marketing

Job Description

Job Requirements

About Charles Dickens Museum